Warranty period and claims

The warranty period is based on the terms provided by the manufacturer or supplier and varies based on the type of goods involved. For most, the warranty begins on the date of purchase from SWS. Goods for which the manufacturer itself organises warranty service are an exception. The warranty on such goods typically begins from the date of sale to the final customer. Extended warranties are available to purchase on certain types of goods.

Claims process

Claims involving goods under warranty are resolved by exchanging them for goods with the same parameters or by repair. If repair or replacement is unfeasible, we issue a credit note in the amount of the current purchase price. We strive to resolve claims as quickly as possible but they will only be honoured for goods still under warranty.

Documents involved in claims

We’ll need the following documents to quickly resolve your claim:

• a copy of the tax receipt and delivery note
• RMA number generated once you log in to the Claims section
• use the original packaging or other protection to protect the goods in transit (including all manuals, installation media and the warranty card, if provided)

Mailing address for defective goods

SWS a. s.
reklamace - budova T
Dostihová 1
763 15 Slušovice

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