Cooperation
Doing Business with SWS
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| Reception (Hotline) | 6.30–20.00 |
| Sales Department | 7.30–18.00 |
| Product Managers | 9.00–17.00 |
| Complaints Department | 7.00–17.00 |
| Osobní odběry Praha | 8.00–17.00 |
| Osobní odběry Slušovice | 7.00–19.00 |
We’ll deliver in-stock goods that you order from us by 7:30 pm on business days by the following business day. Goods are most often shipped via DPD and Česká pošta, which leave a shipment notice if the recipient is unreachable at the time of delivery. Gebrüder Weiss is used to ship oversized consignments.
Shipping costs for standard consignments range from CZK 99 to CZK 140 + CZK 25 depending on the type of carrier. Shipping is free on orders over CZK 10,000 excluding VAT. You only pay for shipping once, even if an order has to be sent multiple times (if certain items are not in stock).
All prices are exclusive of VAT.
1 Consignments delivered by Česká pošta are ineligible for 24-hour delivery.
2 Carrier for oversized consignments. Any consignment weighing more than 50 kg or longer than 2 m, or otherwise bulky (such as 30 printers) is considered oversized. Televisions that are more than 42” in size are considered oversize consignments.
3 The SMS/email notification fee is CZK 39 excluding VAT for the DPD Private service.
Always check to make sure your consignment is not damaged upon receipt. If you have any doubts, unpack your order with the carrier present, inspect the contents and complete a damage report with the delivering driver if necessary. If the goods have been visibly damaged in transport, refuse to take delivery of the consignment. If you determine the goods were damaged in transport after the fact, contact the carrier immediately and within three days at the latest. Carriers will not accept claims made at a later date.