Access to the SWS e-shop

To begin doing business with SWS, the first step is to registrer. Once you complete the short form, we’ll send you an access password within 24 hours to the email address you provide during registration. If you register on a non-business day, we’ll contact you on the following business day.

Your user name is fixed and unique to your company. You can change your access password after you log in for the first time. Change your password in the Change section.

Didn’t receive a password via email? Write to us at obchod@sws.cz

First login

SWS e-shop login

You are free to choose the level of security for your access to the SWS e-shop when you first click on „Login“. Your selection becomes the default at your next login. You can choose from standard or secure access. Secure access is the default setting and you simply click on the yellow „Login“ button for access. If you choose standard access, first change the default setting by clicking „Cancel“. Then select standard access and log in as normal.

You may change the level of security after logging in using the Options > Access options section. You may also log in using the „Your shop“ menu or by clicking „Login“ in the upper corner of the site itself.

Cooperation agreement

Together with the login details, we’ll send you a copy of our cooperation agreement in electronic form. By signing this agreement, you become a full partner with SWS and once you reach a turnover level of approx. CZK 50,000, you will then be eligible to order goods on invoice with standard payment terms. After concluding the agreement, you may also join the SWS bonus club and gain access to valuable vouchers and attractive gifts.

Looking to conclude an agreement with SWS? Contact your sales representative or write to us directly at obchod@sws.cz.

Orders

You may place an order for goods with us over the Internet, via email, over the phone or by fax. Placing electronic orders through the e-shop is the most popular method. All orders for goods received by 7:30 pm on business days are processed on the same day and in-stock goods will be delivered to your address within 24 hours.

Credit system

Partners with a good payment history may use our credit system, which allows you to order goods on invoice with standard payment terms. Partners are assigned a credit limit for orders that may be billed on standard invoice. This credit limit is defined based on the total value of ordered goods and the partner’s payment discipline. Partners who have concluded a cooperation agreement with SWS and who have taken delivery of goods worth at least CZK 50,000 are eligible for the credit system.

Interested in joining the SWS credit system? Contact your sales representative or write to us directly at obchod@sws.cz.

Prices for goods and payment terms

SWS shows the prices for goods once you have logged in to the system. Prices are shown in the product details and are provided exclusive of VAT. They are also shown in the price category in which your company is classified. New partners are typically assigned to the basic category, D1. After you have taken delivery of goods of a certain value, we’ll automatically move you to a more advantageous price category. You’ll then be eligible for special prices. If your company is focused on specific commodities, such as printers, you may also receive special pricing when ordering them.

Payment terms

We offer new dealers the option to take delivery of goods based on a pro-forma invoice, cash on delivery (COD) or cash payment upon pick-up of the goods. Standard invoices are only provided after signing an agreement and once you have taken delivery of CZK 50,000 worth of goods.

1. Invoice payment terms
   Those partners who have concluded a cooperation agreement with SWS and who meet the credit system conditions are eligible for standard invoicing. Invoices are sent electronically to your email address and the standard payment term is 14 days.
2. Pro-forma invoice
   Partners who are ineligible for credit may choose a pro-forma invoice when placing their order. This invoice is issued once the order is placed and is sent electronically to your email address. The payment term for pro-forma invoices is 7 days. All goods ship immediately once the funds have been credited to SWS’s account. An invoice, i.e., the tax receipt, is then sent with the consignment.
3. Cash on delivery (COD)
   Another option for companies who don’t have a line of credit with SWS is to pay upon delivery of the goods. Payment is made in cash upon receipt of the goods. For this type of payment, the shipping is increased by a COD charge.

Free shipping and next-day delivery

We’ll deliver in-stock goods that you order from us by 7:30 pm on business days by the following business day. Goods are most often shipped via DPD and Česká pošta, which leave a shipment notice if the recipient is unreachable at the time of delivery. Gebrüder Weiss is used to ship oversized consignments.

Shipping costs for standard consignments range from CZK 99 to CZK 140 + CZK 25 depending on the type of carrier. Shipping is free on orders over CZK 10,000 excluding VAT. You only pay for shipping once, even if an order has to be sent multiple times (if certain items are not in stock).

All prices are exclusive of VAT.

¹ Consignments delivered by Česká pošta are ineligible for 24-hour delivery.
² Carrier for oversized consignments. Any consignment weighing more than 50 kg or longer than 2 m, or otherwise bulky (such as 30 printers) is considered oversized. Televisions that are more than 42” in size are considered oversize consignments.
³ The SMS/email notification fee is CZK 39 excluding VAT for the DPD Private service.

What to check when accepting a consignment from a carrier

Always check to make sure your consignment is not damaged upon receipt. If you have any doubts, unpack your order with the carrier present, inspect the contents and complete a damage report with the delivering driver if necessary. If the goods have been visibly damaged in transport, refuse to take delivery of the consignment. If you determine the goods were damaged in transport after the fact, contact the carrier immediately and within three days at the latest. Carriers will not accept claims made at a later date.

Pick-up from SWS

You don’t have to pay for shipping, or handling in some cases, if you decide to pick up your order. Ordered goods will be ready for pick-up at the warehouse in Slušovice or our branch in Prague.

Prague - Strašnice, Uhříněveská 1227/4, map
Orders are ready for pick-up from the branch using the entrance on “Na padesátém” Street. Parking is also available.
Mon - Fri, from 8:00 am to 5:00 pm

Slušovice, Dostihová 1
Mon - Fri, from 7:00 am to 7:00 pm⁴

⁴ payments are accepted at the warehouse after 3:30 pm

Orders may be picked up at the company’s facility in Slušovice (behind the race track). The service desk for picking up orders is located in warehouse M, which is the second turn into the facility in the direction from Slušovice. If you are paying in cash, please go to the main cash desk located in building D opposite to complete payment in advance. The cash desk accepts payments until 3:30 pm. Please pay for all orders after this time directly at the warehouse.

Warranty period and claims

The warranty period is based on the terms provided by the manufacturer or supplier and varies based on the type of goods involved. For most, the warranty begins on the date of purchase from SWS. Goods for which the manufacturer itself organises warranty service are an exception. The warranty on such goods typically begins from the date of sale to the final customer. Extended warranties are available to purchase on certain types of goods.

Claims process

Claims involving goods under warranty are resolved by exchanging them for goods with the same parameters or by repair. If repair or replacement is unfeasible, we issue a credit note in the amount of the current purchase price. We strive to resolve claims as quickly as possible but they will only be honoured for goods still under warranty.

Documents involved in claims

We’ll need the following documents to quickly resolve your claim:

• a copy of the tax receipt and delivery note
• RMA number generated once you log in to the Claims section
• use the original packaging or other protection to protect the goods in transit (including all manuals, installation media and the warranty card, if provided)

Mailing address for defective goods

SWS a. s.
reklamace - budova T
Dostihová 1
763 15 Slušovice